AER Reporting procedures and guidelines amended

Share on facebook
Share on google
Share on twitter
Share on linkedin

AER Reporting procedures

By Anne Wardell, Compliance Quarter. 

AER Reporting procedures – The Australian Energy Regulator has released an updated AER (Retail Law) Performance Reporting Procedures and Guidelines April 2018.

The revised Guidelines require retailers to report additional data to the AER, including:

  • Further detail about the retail market and market structure (particularly regarding customer contracts);
  • Information on the rollout of smart meters as a result of the metering contestability regime which commenced on 1 December 2017; and
  • Further information about customers experiencing payment difficulties (including in relation to payment plans, hardship programs, and referrals to credit collection agencies).

In order to allow retailers to make the necessary system changes required to capture the new information,  the commencement date for the first new report was moved back six months to 1 January 2019, or the commencement of Quarter 3 of 2018/19.

The key amendments are as follows:

  • Timeframes for reporting;
  • Two new indicators introduced;
  • The frequency of reporting data for indicators; and
  • Formatting and number changes.

Timeframes for reporting

Quarter 4 and Annual report data will be required to be submitted no later than 31 July each year. This is a change from the current deadline of 31 August each year.

Two new indicators introduced

The new indicators are:

  • the number of customers who moved from market to standard contracts during the period; and
  • the number of complaints made about a smart meter installation delay.

The frequency of reporting data for indicators

‘In order to streamline the reporting process, for the benefit of the retailers, we have removed the need for retailers to provide monthly data. These indicators now require
data be reported on a quarterly basis. The indicators impacted by this are:

  • Number of customers disconnected for non-payment;
  • Number of customers reconnected within 7 days of disconnection; and
  • Number of customers on a hardship program.

Three indicators that had yearly reportable data requirements have been changed to quarterly. This will bring these indicators in line with others, and assist in creating more
efficient and consistent retailer reporting processes. These indicators are:

Formatting and number changes

The existing indicators have been reformatted and renumbered. It will, therefore, be important to check the new numbers against any automated reporting system currently operating and amend the numbers.

For any questions, please contact the team at Compliance Quarter by clicking here.

More to explorer

Flinders Street Station Aerial

ESC Guide to embedded networks

The Essential Services Commision of Victoria has published a variety of resources for operators of embedded networks on its website including a

a high-voltage electricity pylons against blue sky and clouds power line electric post

iSelect’s $8.5 Million Fine

The Federal Court of Australia has ordered that iSelect pay $8.5 million in penalties for making false or misleading representations about its

Entrepreneur working with bills

Retailer Billing Rule Change

The AEMC has released a consultation paper on the ‘Bill contents and billing requirements’ Rule Change Request made by the Federal Energy

I went through Compliance Quarter to get a privacy statement for my website. The process was very easy and the template that I received was customised to my needs.

Eve Barylka, Business Owner

Their communication was responsive and always clear. I would rate their service and quality of work higher if more than 5 stars was possible!

Steven Nelson, Business Manager