The Compliance Framework and Reporting Guidelines: NT Energy Retail

The Compliance Framework and Reporting Guidelines: NT Energy Retail

NT Energy Compliance
The Compliance Framework and Reporting Guidelines were produced in 2016 by the Utilities Commission of the Northern Territory (‘the Commission’). The guidelines were produced pursuant to section 7 of the Utilities Commission Act and are consistent with the aim of the Commission to foster a culture of compliance. The Commission’s objectives in developing the Compliance Framework and Reporting Guidelines are set out in section 1.17 and include the clarification of enforcement and disciplinary processes in cases of non-compliance. The document also specifies and reinforces the Commission’s requirements for: licensees in relation to establishing and maintaining appropriate and robust compliance processes and frameworks in compliance with licence conditions;responsibility of the board and senior management;reporting of information to the commission; andoperational and compliance audits in respect of operations carried out by licensees…
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An Introduction to the Electricity Retail Supply Code (NT)

An Introduction to the Electricity Retail Supply Code (NT)

NT Energy Compliance
The Electricity Retail Supply Code was introduced in 2011 with the objective of facilitating retail supply activities following the introduction of contestability and retail competition in the Northern Territory electricity market.  The objective of the Code is to strike an appropriate balance between promoting a level playing field and facilitating full retail competition, whilst protecting the integrity of the market and discouraging inappropriate market signals amongst participants and stakeholders.  The Code includes provisions regarding transferring customers between retailers, credit support requirements and billing, metrology between retailers and network providers, retail of last resort arrangements, dispute resolution processes, and protecting the electricity customers who require life support equipment. In this first of a series of posts, we look at obligations relating to customer transfers, life support and dispute resolution. Customer Transfers…
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