The public facing application document is actually one of the easiest documents to prepare. The application document simply needs to cover those areas that are set out in the ESC guideline on retail authorisations. We have an in-house designer who will work with you to ensure that your public facing documentation looks professional and portrays the brand that you are seeking to develop. As part of the application process, your application document will be published and individuals will be able to submit their views on your application through the public consultation period that runs for one month. Should you receive any submissions, we will work with you to formulate an appropriate response.

We work with you to develop a comprehensive and well structured business plan that will be reviewed by the ESC. As part of your business plan, we can help you develop a comprehensive financial model that includes the various fixed costs of setting up and running an electricity retailer. Our financial model includes balance sheet and profit and loss analysis. You can then use our financial model and amend it over time to reflect the performance of your business.

Compliance and Risk Management are two of the most important areas of a Victorian retail licence application. We have extensive experience and understanding of the regulator obligations of an out to sea retailer operating in the NEM. As a result, we can supply you with a vast array of resources including checklists and guidelines covering virtually every aspect of energy retail operations including, for example billing, customer complaints, customer hardship, disconnection and reconnection with, with and market retail contract requirements.