Entrepreneur working with bills

Retailer Billing Rule Change

The AEMC has released a consultation paper on the ‘Bill contents and billing requirements’ Rule Change Request made by the ...
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Remote disconnection and re-energisation in New South Wales

The New South Wales Minister for Energy and Environment Matthew Kean MP has extended, by way of regulation, the prohibition ...
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Melbourne city

Victoria’s New Reform Package supporting consumers throughout the COVID pandemic

The Essential Services Commission (Victoria) has published its final decision on ‘supporting energy customers throughout the coronavirus pandemic.’ The final ...
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The basic ingredients of a successful compliance program

We have been operating Compliance Quarter for over three years now and one of the key components of our service ...
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Retailer Obligations: End of Fixed Term Benefit

Retailer Obligations: End of Fixed Term Benefit

When an energy retailer offers a fixed-term benefit it must follow a prescribed process prior to the expiry of that ...
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New Rule from AEMC Allows Retailers to Defer Network Bills

The Australian Energy Market Commission (‘AEMC’) has just finalised a rule that will allow the majority of market energy retailers ...
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FCA proceedings commenced by the ACCC against Sumo

The Australian Competition and Consumer Commission (ACCC) has commenced proceedings in the Federal Court of Australia alleging that Sumo Power ...
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LPE Pays Penalties for alleged contraventions of the Electricity Code

The Australian Competition and Consumer Commission (ACCC) has announced that electricity provider Locality Planning Energy Pty Ltd (LPE) has paid ...
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Melbourne City

The Essential Services Commission of Victoria 2020-2021 Compliance and Enforcement Objectives

We look at the ESC's compliance and enforcement objectives for energy retailers in Victoria for 2020-2021 ...
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AER releases 2020-21 compliance and enforcement priorities

On 6 August 2020 the Australian Energy Regulator (AER) released its compliance and enforcement priorities for 2020 to 2021. The ...
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The impact of COVID-19 on Energy Retailers

COVID-19 is having a dramatic impact on all areas of the economy. On an individual level it is resulting in ...
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Why Compliance Matters

Why Compliance Matters

Unsurprisingly, it is our view that compliance matters. We say this in the context of a business environment characterised by ...
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How to obtain an energy retail authorisation

How to obtain an energy retail authorisation

If you’re planning to become an energy retailer in those states that have adopted the National Energy Customer Framework, you ...
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high voltage power line

Ausgrid’s Proposed Embedded Network Tariff.

Ausgrid's Proposal The Australian Energy Regulator (AER) has published its determination on Ausgrid’s proposed Amendments to its Tariff Structure Statement ...
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A summary of regulatory requirements for statements of advice

A summary of regulatory requirements for statements of advice

As noted in our previous article, a statement of advice is the main document that records advice provided to retail ...
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