
Membership of Ombudsman Scheme: A Mandatory Requirement for Exempt Operators
The Australian Energy Regulator (AER) mandates that all exempt operators must be members of an energy ombudsman scheme for each jurisdiction where they sell energy to exempt customers. This requirement is not just a mere formality—it is a significant component of safeguarding customer rights and ensuring a fair and equitable energy market. What are Exempt Operators? Before diving into the significance of the ombudsman scheme, it's important to understand who exempt operators are. In the energy sector, exempt operators are entities that sell energy to a specific site or to customers with whom they already have a relationship. They are covered under what is called a 'retail exemption'. These exemptions apply to a range of energy selling activities, often seen in scenarios such as landlords recovering energy costs from their…