Membership of Ombudsman Scheme: A Mandatory Requirement for Exempt Operators

Membership of Ombudsman Scheme: A Mandatory Requirement for Exempt Operators

Compliance, Embedded Networks
The Australian Energy Regulator (AER) mandates that all exempt operators must be members of an energy ombudsman scheme for each jurisdiction where they sell energy to exempt customers. This requirement is not just a mere formality—it is a significant component of safeguarding customer rights and ensuring a fair and equitable energy market. What are Exempt Operators? Before diving into the significance of the ombudsman scheme, it's important to understand who exempt operators are. In the energy sector, exempt operators are entities that sell energy to a specific site or to customers with whom they already have a relationship. They are covered under what is called a 'retail exemption'. These exemptions apply to a range of energy selling activities, often seen in scenarios such as landlords recovering energy costs from their…
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IPART review into Embedded Networks in NSW

IPART review into Embedded Networks in NSW

AU Energy Compliance, Embedded Networks
The Independent Pricing and Regulatory Tribunal (IPART) has been requested by the Hon. Victor Dominello MP, Minister for Customer Service, to investigate and report on embedded network issues in New South Wales (NSW). Embedded networks are private energy networks that serve multiple customers and are connected to another distribution or transmission system in the national grid. They are typically found in residential developments, shopping centers, caravan parks, and other lend lease communities. The investigation aims to address regulatory gaps in customer protection frameworks and ensure fair pricing for customers in embedded networks. Proposed Changes and Impact on Businesses: IPART will develop appropriate methodologies for setting maximum prices for hot and chilled water supplied through embedded networks. The possibility of prohibiting new embedded networks for hot and chilled water in NSW…
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Process Overview: Converting a site into an embedded network

Process Overview: Converting a site into an embedded network

Embedded Networks
Converting an existing site into an embedded or exempt network is a complex process that requires careful consideration of the relevant regulations and requirements. This guide outlines the steps required to convert a site into an embedded network in those states that have adopted the National Energy Customer Framework (NECF). Step 1: Prior to Lodging an Application Before lodging an application for approval with the Australian Energy Regulator (AER), the prospective Exempt Network Operator must inform the relevant registered distributor in writing of the proposed conversion. Step 2: Provision of Retrofit Information The prospective Exempt Network Operator must provide notice, by letter, to all tenants at the retrofit location, of the plan to install an embedded or exempt network at the site. The prospective Exempt Network Operator must provide each…
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Our submission to Ausgrid’s Draft Plan 2024-2029

Our submission to Ausgrid’s Draft Plan 2024-2029

AU Energy Compliance, Embedded Networks
NSW distributor Ausgrid is proposing, in its draft plan 2024-2029, to introduce new embedded network tariffs that would have the effect of increasing network costs by approximately 30%. The reasons that Ausgrid advance for the proposed EN Tariffs centre around the nebulous concepts of equity and fairness to other network users. When comparing the electricity market today to the electricity market in April or May 2022, we see that there are fewer market offers available for consumers, higher prices on most market offers, and fewer retailers (with 8 retailers entering the Retailer of Last Resort scheme since 1 May 2022). Against this background, a proposal to introduce EN Tariffs that would result in a ~30% increase in network charges (Ausgrid’s Pricing Directions Paper for 2024-2029 para 4.4.3), needs to be…
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NSW Legislative Assembly Law and Safety Committee’s inquiry into embedded networks

NSW Legislative Assembly Law and Safety Committee’s inquiry into embedded networks

Embedded Networks
The NSW Legislative Assembly’s inquiry into embedded networks conducted a hearing on Friday, 12 August 2022, with witnesses representing consumer groups, industry and government. It was evident that the Law and Safety Committee is deeply concerned by a number of the issues raised by individual and group submissions to the inquiry, and, as the chair noted, this is a unique situation where even industry is calling for greater regulation. Potential outcomes There are three potential outcomes from this inquiry. These are: NSW follows VIC in implementing regulations to stifle the growth of embedded networks;NSW amends s 132A of the Strata Schemes Management Act 2015 so that all embedded network agreements (as between operators and owners corporations) have a maximum term of 3 years; orNSW waits for the AER to complete…
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