ESC Review of the Payment Difficulty Framework
In January 2019, the payment difficulty framework commenced in Victoria to ensure that disconnection for non-payment is a last resort and that vulnerable customers are
Opportunity to shape energy bills of the future
On 2 September 2021, the AER has made a call for submissions on issues that will inform the AER Bill Contents and Billing Requirements Guideline (Guideline). Submissions are due by Wednesday, 22 September 2021.
The purpose of the Guideline is to provide retailers with guidance on preparing and issuing bills to make it easier for residential and small customers to understand billing information. The Guideline is a further step in the AER Strategic Plan 2020-2025 to improve consumer outcomes.
An Embedded Network (Guideline) Refresher
If you own, operate or control a private embedded network, you will need to ensure that you hold the exemptions you require. In all of
Automated compliance under the microscope? AER initiates proceedings against Origin in the Federal Court.
This week the AER announced that it had initiated proceedings in the Federal Court of Australia. The AER alleges systemic failures in the automated processes
Minutes of Energy Ministers’ Meetings could become publicly available following a recent decision on the status of National Cabinet
A recent decision of the Administrative Appeals Tribunal (AAT) will be welcomed by those in the energy industry seeking clarity on the nation’s changeable climate
The use of Machine Learning in Compliance
The regulatory environment is evolving at a lightning pace. As a result, compliance officers must also keep up. To meet this challenge, AI applications have