Billing Rules for Energy Retailers Operating in NECF
Energy retailers must follow strict rules when issuing bills to their customers. These rules aim to ensure customers receive accurate and understandable bills, while also receiving prompt and fair adjustments when billing errors occur. The key billing rules relate to: Basis for Bills Retailers must base customer bills on actual meter readings or metering data provided by the metering coordinator, in accordance with the metering rules. Where actual data is not available, retailers may issue estimated bills but must take reasonable steps to obtain actual readings at least once every 12 months. Estimated bills must be based on the customer's past usage or comparable customer data. When actual data becomes available, adjustments must be made promptly. Customers can request an adjusted bill based on their own meter read, known as…