AGL pays penalty for failing to inform customers that contract ending
By Anne Wardell, Compliance Quarter. The AGL group of companies has paid penalties totalling $60,000 in response to three infringement notices issued individual companies within the group. The infringement notices alleged that between 2013 and 2017, AGL pays penalty for failure to notify more than 1000 customers across NSW, SA and QLD that their fixed term retail contracts were due to end. The infringement notices are available on the AER website here. The notices alleged a breach of subrule 48(2) of the National Energy Retail Rules which requires a retailer to notify a small customer with a fixed term retail contract when that is to end. The notice must include: • the date on which the contract will end; • details of the prices, terms and conditions applicable to the…