NERR in depth: Disclosure obligations of retailers
We have previously written about the requirements for pricing disclosure when it comes to energy retailers. Disclosure is a key obligation and forms the basis of the subsequent contractual relationship between and energy customer and retailer. For those retailers operating in jurisdictions that have adopted the National Energy Customer Framework, additional disclosure obligations are found in rules 63 and 64 the NERR. Rule 63 provides that required information given to a customer before the formation of a market retail contract may be provided electronically, verbally, or in writing so long as it is also provided in a single written disclosure statement after the formation of the contract. Rule 63 further provides that where information is simply provided after the formation of a market retail contract, it must be provided in…