AER’s 2021 to 2022 Compliance and Enforcement Priorities: Consumer Protection

AER’s 2021 to 2022 Compliance and Enforcement Priorities: Consumer Protection

AU Energy Compliance
#NECF, #Retailers, #ExemptOperators On 23 June 2021, the Australian Energy Regulator (AER) released five compliance and enforcement priorities for 2021 to 2022 with a major focus on protecting energy consumers. The AER Chair, Clare Savage, said that the AER will be monitoring retailers to ensure that they identify residential customers in financial difficulty and offer appropriate payment plans to those consumers who need assistance as one of the five key priorities. Commenting further, Clare Savage noted, "Throughout the COVID-19 pandemic the AER has monitored consumer debt levels as well as the number of consumers that are in retailer hardship policies or have payment plans. It is concerning to see that while debt levels have increased, the number of consumers with payment plans or existing retailer hardship programs has not." The…
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Compliance Reporting to the Australian Energy Regulator

Compliance Reporting to the Australian Energy Regulator

AU Energy Compliance
The Australian Energy Regulator's Compliance Procedures and Guidelines-Version 6 sets out the matter and form that retailers must submit compliance information and data to the AER. Retailers are required to submit information relating to their compliance with the National Energy Retail Law, National Energy Retail Rules, and National Energy Retail Regulations. Polices, systems and procedures The Retail Law requires that regulated entities establish and observe policies, systems, and procedures in accordance with the AER Compliance Procedures and Guidelines. Pursuant to the guideline, retailers must ensure that they are able to report accurately on their compliance in the manner and form required by the guidelines. Policies, systems and procedures must be established and operate in a manner and form consistent with the relevant Australian Standard AS/ISO 19600-Compliance Management Systems. One of…
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The Presentation of Electricity Retail Offers in NECF

The Presentation of Electricity Retail Offers in NECF

AU Energy Compliance
This article looks at the operation of the AER's Retail Pricing Information Guidelines (April 2018 - Version 5.0). The purpose of the Guideline is to provide guidance to retailers in the presentation of standing offer prices and market offer prices with the objective of assisting small customers in considering and comparing standing offer prices and market offer prices available. The genesis of the Guideline is section 61(1) of the National Energy Retail Law. Retailers looking to advertise or market offers may also need to consider the ACCC's Electricity Retail Code. The Retail Code is not considered in this article. The AER Pricing Guidelines refer to individual plans being plans that are available to a specific customer. The purpose of the Pricing Information Guideline is to enable a customer to compare…
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