How to comply with the life support equipment registration rules
Introduction If you are a retailer selling energy to customers who require life support equipment, you need to be aware of your obligations under the National Energy Retail Rules (NERR). Life support equipment is any equipment that is needed to sustain or support the life of a person, such as oxygen concentrators, kidney dialysis machines, ventilators, and so on. The NERR provides a definition of life support equipment. Customers who rely on such equipment are entitled to certain protections under the NERR, such as advance notice of planned interruptions, emergency contact numbers, and exemption from de-energisation. To provide these protections, you need to register the customer's premises as requiring life support equipment and keep your registration details up to date. You also need to obtain medical confirmation from the customer…
