Revised Exempt Selling Guideline released

AU Energy Compliance
By Anne Wardell, Compliance Quarter.  The Australian Energy Regulator (AER) has released an updated Retail (Exempt) Selling Guideline Version 5 March 2018 (new Guideline). They have also released a Notice of Final Instrument which discusses the changes introduced. The new Guideline became effective from 16 March 2018 which was the date of publication. There are a number of important changes which have been introduced. All of the changes have been the subject of extensive consultation and discussion between the AER and stakeholders. For additional background please refer to our earlier articles: AER seeking feedback on Revised Draft Retail Exempt Selling Guideline; The proposed new dispute resolution obligations for exempt sellers; and Complaints Resolution for Exempt Customers. I will discuss each important change individually. Dispute resolution, membership of ombudsman scheme now a condition…
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