Energy Legislation Amendment (Energy Fairness) Bill 2021 – The Breakdown

Energy Legislation Amendment (Energy Fairness) Bill 2021 – The Breakdown

Uncategorized
#Victoria, #Exemptsellers The Energy Fairness Bill tabled in the Victorian Parliament in late May 2021 has been in development for almost three years. If passed, we will see the most significant changes to the Electricity Industry Act 2000 (Vic) (Act) since the introduction of Division 5A of Part 2 (small scale solar generation).  Below, we provide a breakdown of the key elements of the bill for energy retailers operating in Victoria - hint: these regulations will not align Victoria more closely with the National Energy Customer Framework (NECF). We also highlight some key areas of concern with respect to the legislative drafting which should be explored and addressed prior to implementation.   Imprisonment Despite what some have been led to believe, we are confident that no employee of a retailer will…
Read More
Complaints Resolution for Exempt Customers

Complaints Resolution for Exempt Customers

AU Energy Compliance
By Anne Wardell, Compliance Quarter. Small customers of authorised retailers and distributors of energy have access to free and independent dispute resolution through their state ombudsman. This is not the case for small customers of exempt energy sellers and exempt network service providers. These can be small customers who live in a caravan park, retirement village or high-rise apartment and receive energy by way of an embedded network which is private. There are numerous classes of deemed, registerable and individual energy sellers and network service providers. Although one of the conditions required for an exemption is an adequate dispute resolution system, this does not allow customers to access the ombudsman service, except in NSW. On 13 June 2017, the AER published an issues paper seeking stakeholders' views on the current…
Read More