EWON Consultation Review

EWON Consultation Review

AU Energy Compliance
EWON Consultation Review - Under the new Retail Exemption Guidelines and Network Exemption Guidelines – from July 2018 – All AER exemption holders operating in NSW will be required to hold an EWON membership. Previously, membership was only a requirement for authorised retailers or networks. The anticipated changes will increase EWON membership from 56 to approximately 400. This will affect EWON’s own governance and operations as well as having a significant impact on exemption holders. On 15 March 2018, EWON – in association with KPMG – held a forum outlining the proposed changes to EWON’s structure to facilitate the transition. The significant changes will have an impact on four spheres of EWON’s operations. By Alex Silcock, Compliance Quarter. [caption id="attachment_3724" align="aligncenter" width="640"] Photo by Thomas Kelley on Unsplash[/caption] Membership model:…
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Complaints Resolution for Exempt Customers

Complaints Resolution for Exempt Customers

AU Energy Compliance
By Anne Wardell, Compliance Quarter. Small customers of authorised retailers and distributors of energy have access to free and independent dispute resolution through their state ombudsman. This is not the case for small customers of exempt energy sellers and exempt network service providers. These can be small customers who live in a caravan park, retirement village or high-rise apartment and receive energy by way of an embedded network which is private. There are numerous classes of deemed, registerable and individual energy sellers and network service providers. Although one of the conditions required for an exemption is an adequate dispute resolution system, this does not allow customers to access the ombudsman service, except in NSW. On 13 June 2017, the AER published an issues paper seeking stakeholders' views on the current…
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