Explicit Informed Consent: What does it actually mean?

Explicit Informed Consent: What does it actually mean?

AU Energy Compliance
Explicit informed consent is a ubiquitous term in the energy industry and is found in the national energy retail rules as well as in the Victorian energy law. The penalties for a retailer failing to obtain explicit informed consent can be significant, but what does the term actually mean? “Explicit informed consent is a key protection and it is critical to ensuring that customers are confident engaging in the energy market,”…“The AER takes any failure by retailers to meet this obligation very seriously, and will take enforcement action in appropriate cases.” – AER Board Member Jim Cox. The consequences of non-compliance The Australian Energy Regulator (AER) has taken action against energy retailers who failed to obtain EIC. “In 2015, the Federal Court ordered by consent that EnergyAustralia Pty Ltd (EnergyAustralia) pay penalties of…
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