AER releases new billing compliance checks for energy retailers
We recently looked at changes to compliance reporting guidelines issued by the Australian Energy Regulator (AER), today we examine three new compliance checks published by the AER that energy retailers should review. By Anne Wardell, Compliance Quarter. The AER has released three new compliance checks setting out the obligations which must be met under the National Energy Retail Rules. The new compliance checks were issued on 28 June 2017 and cover: Bill content, frequency and payment method, (Compliance check #2017-01); Calculating and basis for bills, (Compliance check #2017-02); and Billing complaints and incorrect charges, (Compliance check #2017-03). The new compliance checks are available on the AER website at Retail Markets > Compliance. The information contained in each of the new compliance checks is based on the requirements contained…