energy retail compliance Archives

For the failure to promptly fix meters, the AER has issued eight infringement notices which led three AGL retailers to pay a total of 160,000 in penalties. Each infringement notice cost the AGL entities $20,000. The infringement notices were issued as the AER found that there were sufficient grounds to believe that there was a breach of clause 11.87.7(h) of the National Electricity Rules (NER). The provision requires that a ‘financially responsible Market Participant’ receiving a notice of a metering installation malfunction under clause 11.87.7(g)(3) must ‘promptly appoint a Metering Coordinator’. Note, Embedded Network Retailers are currently not considered ‘financially responsible Market Participants’. However, if the planned changes by the AEMC come into effect it is likely that the same rules apply to Embedded Network Retailers. The infringement notices offer…

The passing of the NSW Government’s Electricity Infrastructure Investment Bill 2020 dominated headlines at the end of 2020. However, with much less pomp and ceremony, NSW also introduced further derogations to the National Energy Customer Framework (NECF). Until October 2020, there existed (in the Electricity Supply Regulations) a prohibition on the remote disconnection of small customers in NSW. However, a combination of new regulations has ended this blanket prohibition while imposing additional compliance obligations on retailers operating in NSW. The new provisions can be found in the Gas and Electricity (Consumer Safety) Regulation 2018 and the Electricity Supply (General) Regulation 2014 and set out requirements for retailers and metering providers in respect of remote disconnection and reconnection of small customers. The key changes relevant to retailers are summarised below.…

Tag: energy retail compliance

4 Months not prompt enough to fix customers’ meters

New NECF derogations for NSW Retailers