AER seeking feedback on revised Draft Retail Exempt Selling Guideline

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By Anne Wardell, Compliance Quarter.    On 6 November 2017 the Australian Energy Regulator (AER) released a revised Draft Retail Exempt Selling Guideline version 5 (Draft Guideline). The proposed changes to the Guideline are to: improve dispute resolution options for residential exempt customers by requiring exempt sellers with residential customers to be members of, or subject to, a relevant energy ombudsman scheme where they can be accommodated by the scheme, place a clear obligation on exempt sellers to have complaints and dispute handling procedures, and align a number of customer protections within the Guideline with the National Energy Retail Law. The AER has invited submissions to be lodged by 19 December 2017. There is also a stakeholder forum due to be held on 14 December 2017. To attend the forum…
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