Paying electricity bills using Centrepay
It is essential that all businesses in the energy industry understand their obligations to customers undergoing financial hardship. We talked about upcoming regulatory change around customer hardship policies here https://www.compliancequarter.com.au/are-you-paying-lip-service-to-your-customer-hardship-obligations/. An important aspect of the National Energy Retail Rules relating to customer hardship are the processes for customer payment using the ‘Centrepay’ system. In today’s article, we explain when a business needs to provide Centrepay as an option and the requirements for applying for approval to provide Centrepay. Photo by Carlo Trolese on Unsplash By Dr Drew Donnelly, Regulatory Specialist, Compliance Quarter Centrepay and associated obligations Centrepay is a bill-paying service that is free to use for Centrelink customers. Through Centrelink, a customer can choose to authorise deduction of regular amounts from their welfare payments to pay bills to an authorised business.[1] It…