Energy Retailer Assurance Audits in 2026: An Australian Guide

Energy Retailer Assurance Audits in 2026: An Australian Guide

AU Energy Compliance
Assurance audits used to be a tick-the-box exercise. They are not anymore. With the Australian Energy Regulator (AER) refreshing its Compliance Procedures and Guidelines and releasing an updated Practice Guide for Compliance Audits last year energy retailers in Australia are operating in a sharper, more evidence-driven assurance environment than at any point in the National Energy Retail Law's history. This post explains, in plain English, what an assurance audit looks like under the current settings, where the AER is looking hardest in 2025/26, and how Australian energy retailers can prepare without burning out their compliance teams. What is an assurance audit, in the AER's words? An assurance audit is an independent review of an authorised retailer's compliance policies, procedures and systems and a sample of their operation in practice. The AER may either carry…
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The AER’s Independence: Understanding What the Structural Separation Means for Energy Businesses

The AER’s Independence: Understanding What the Structural Separation Means for Energy Businesses

AU Energy Compliance
On 1 July 2026, just months from now, the Australian Energy Regulator (AER) will formally separate from the Australian Competition and Consumer Commission, ending a longstanding administrative relationship that has defined energy regulation in Australia since the AER's establishment. 🔑 KEY TAKEAWAY: The AER's structural independence strengthens its regulatory focus and creates opportunities for enhanced engagement with energy businesses. Whilst the separation is primarily administrative, it signals the AER's evolution into a fully independent, specialised energy regulator with dedicated resources, expertise, and strategic priorities focused solely on energy market regulation. While the AER's fundamental legal powers and regulatory mandate remain unchanged, the context within which the regulator exercises those powers is evolving in ways that warrant attention from regulated entities. The Historical Context of AER-ACCC Integration Understanding why separation is…
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ACCC’s 2025 Report on the National Electricity Market

ACCC’s 2025 Report on the National Electricity Market

AU Energy Compliance
On 1 August 2025, the Australian Competition and Consumer Commission (ACCC) published its 13th annual report on prices, profits, and margins in the supply of electricity in the National Electricity Market. For the first time, the ACCC undertook analysis of customer outcomes and competition for so-called new energy services, which the ACCC identified as an area of rapid growth and an important part of the energy transition. To inform the publication of the report, the ACCC collected billing data from retailers covering 97% of residential customers and 90% of business customers in New South Wales, Victoria, South Australia, and South-East Queensland. Some of the main findings from the ACCC as published in their annual report are set out below: Firstly, the ACCC found that when measured on an annualised basis,…
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Draft Default Market Offer and Victorian Default Offer Realeased: background and implications.

Draft Default Market Offer and Victorian Default Offer Realeased: background and implications.

AU Energy Compliance
The Australian Energy Regulator (AER) and the Essential Services Commission (ESC) have recently released their draft determinations for the Default Market Offer (DMO 7) and Victorian Default Offer (VDO) respectively for the 2025-26 period. These draft determinations establish important price safety nets for electricity consumers on standing offers across eastern Australia. This article examines the key features of these draft determinations, their implications for various stakeholders, and the diverse perspectives that have emerged from industry participants, consumer advocates, and government representatives. Background and Regulatory Framework The DMO and VDO were introduced in 2019 as price safety nets designed to protect consumers from unjustifiably high electricity prices. The DMO applies in New South Wales, South East Queensland, and South Australia, whereas the VDO operates exclusively in Victoria. Both serve as price…
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Navigating Compliance Obligations When Entering New Markets in Australia

Navigating Compliance Obligations When Entering New Markets in Australia

AU Energy Compliance
Expanding into new markets presents significant opportunities for business growth, whether through geographic expansion or product diversification. However, such expansion introduces substantial regulatory compliance obligations that vary across jurisdictions, particularly within Australia's federated system of government. Businesses entering new markets must navigate a complex web of regulatory requirements, including industry-specific regulations, consumer protection laws, licensing requirements, and jurisdictional variations. Failure to identify and comply with these obligations may result in severe penalties, reputational damage, and operational disruptions. This article examines the critical importance of compliance considerations when entering new markets in Australia, with particular focus on the energy sector's National Energy Customer Framework (NECF) as an illustrative case study of jurisdictional complexity. The Significance of Compliance in Market Entry Strategy Compliance obligations should be viewed as fundamental business risks requiring…
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Implementing an Effective Compliance Management Framework in Energy Retail

Implementing an Effective Compliance Management Framework in Energy Retail

AU Energy Compliance, Compliance
Energy retail is one of the most highly regulated sectors in Australia. Retailers must navigate a web of national and state laws, industry codes, and licence conditions – all enforced by multiple regulators – making compliance a complex task​. An effective compliance management framework is therefore essential to avoid legal penalties and reputational damage; in fact, failing to comply can cost millions in fines or worse, result in loss to consumers and severely harm an organisation’s reputation​. To assist businesses in managing these obligations, international standards like ISO 37301:2021 (Compliance Management Systems) and its predecessor AS ISO 19600:2015 (Compliance Management Guidelines) provide structured guidance. This article explains how energy retailers can apply these standards in practice, with a focus on governance, risk assessment, policies and procedures, monitoring, and continuous improvement. It offers practical insights…
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Understanding Record-Keeping Requirements for Energy Retailers: A Guide to Compliance

Understanding Record-Keeping Requirements for Energy Retailers: A Guide to Compliance

AU Energy Compliance, Compliance
Record-keeping is a fundamental compliance obligation for energy retailers operating under the National Energy Retail Law (NERL), the National Energy Retail Rules (NERR), and the Australian Competition and Consumer Commission’s (ACCC) Electricity Retail Code. Good record management practices not only ensure compliance and mitigate the risk of penalties, but also foster transparency, accountability, and trust with customers, regulators, and other stakeholders. In this article, we outline key record-keeping requirements for energy retailers, provide a reference table for commonly encountered obligations, and offer practical recommendations for establishing robust record management policies, systems, and processes. Please note that this list is not exhaustive; it does not, for example, include requirements under the National Electricity Rules (NER) or other jurisdictional energy legislation. Key Record-Keeping Obligations Energy retailers are subject to a range of…
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Australian Energy Market Commission Consultation Paper on real time access to data

Australian Energy Market Commission Consultation Paper on real time access to data

AU Energy Compliance
Millions of Australian households and businesses are adopting consumer energy resources (CER) such as solar panels and batteries. The energy landscape in Australia is rapidly evolving, driven by technological advancements, market changes, and the transition to a cleaner energy system. Smart meters play a crucial role in this transition by enabling real-time access to energy usage data, which can help consumers optimise their energy use and reduce costs.  However, the AEMC's Review of the regulatory framework for metering services found that access to real-time data is limited, and changes to the regulatory framework may be necessary to ensure all consumers can benefit. Following the Review, Energy Consumers Australia (ECA) submitted a rule change request to improve access to real-time data. This consultation paper seeks stakeholder feedback on the barriers to…
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Federal Court Ruling Emphasises Comprehensive Nature of Energy Retail Regulatory Framework

Federal Court Ruling Emphasises Comprehensive Nature of Energy Retail Regulatory Framework

AU Energy Compliance
The recent Federal Court decision in Australian Energy Regulator v AGL Retail Energy Limited [2024] FCA 969 delivers a significant wake-up call to energy retailers regarding their interpretation and application of regulatory obligations. Justice Downes' ruling underscores the importance of adopting a broad, purposive approach to compliance, rather than relying on narrow interpretations or assumed "common sense" practices. In the energy industry, we don't often have the benefit of court decisions to assist us in understanding statutory obligations, this decision is useful from this perspective. Comprehensive Regulatory Framework A central theme of the judgment is the Court's view that the National Energy Retail Rules (NERR) and Law (NERL) form part of a comprehensive regulatory framework designed to protect consumers. Justice Downes rejected AGL's argument that certain obligations were exclusively governed…
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Adapting Regulation to Australia’s Energy Future: Insights from AER Chair Clare Savage

Adapting Regulation to Australia’s Energy Future: Insights from AER Chair Clare Savage

AU Energy Compliance
As we continue to see the transition of the NEM in Australia, regulation plays a crucial role in balancing innovation and consumer protection. Clare Savage, Chair of the Australian Energy Regulator (AER), recently shared her thoughts in a Q&A following the Energy Networks Australia "Beyond the Wires" Regulation Seminar in Brisbane. Her discussion provides valuable insights into how the AER is adapting its approach to meet the demands of the energy transition. Network Utilisation and the "Wall of Capex" Savage began by highlighting an important issue: while network reliability has improved over time, asset utilisation has decreased significantly, currently hovering in the low 40% range across the National Electricity Market (NEM). This underutilisation comes at a time when many distribution networks are proposing significant increases in capital expenditure (capex). These…
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