May102021 by Connor JamesNo Comments
AGL’s Customer Hardship Audit

AGL’s Customer Hardship Audit

Uncategorized
On 7 May 2021 the Australian Energy Regulator (AER) released the results of the latest compliance audit under the National Energy Retail Law. AGL Energy Ltd carried out an audit to assess compliance with its hardship, payment plan and disconnection obligations for the period 1 January 2020 to 30 April 2020. With the exception of one instance of non- compliance, the audit found that AGL complied in all material respects with its hardship, payment plans, and disconnection obligations. AGL rectified the issue giving rise to the partial compliance by updating its retail systems. Hardship Obligations Part Two of the National Energy Retail Law and Parts Three and Six of the National Energy Retail Rules set out obligations that retailers have in relation to payment plans, hardship policies, debt recovery, and…
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Apr92018 by Connor JamesNo Comments

AER Reporting procedures and guidelines amended

AU Energy Compliance
By Anne Wardell, Compliance Quarter.  AER Reporting procedures - The Australian Energy Regulator has released an updated AER (Retail Law) Performance Reporting Procedures and Guidelines April 2018. The revised Guidelines require retailers to report additional data to the AER, including: Further detail about the retail market and market structure (particularly regarding customer contracts); Information on the rollout of smart meters as a result of the metering contestability regime which commenced on 1 December 2017; and Further information about customers experiencing payment difficulties (including in relation to payment plans, hardship programs, and referrals to credit collection agencies). In order to allow retailers to make the necessary system changes required to capture the new information,  the commencement date for the first new report was moved back six months to 1 January 2019, or…
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