Property group penalised $60,000 by AER for alleged unauthorised sale of energy

Share on twitter
Share on linkedin
Share on facebook

unauthorised sale of energy

Photo by Jordan Andrews on Unsplash

By Anne Wardell, Compliance Quarter. 

Property group penalised $60,000 by AER for alleged unauthorised sale of energy

The Taplin Property Group (Taplin) based in South Australia, has been penalised $60,000 by the Australian Energy Regulator for unlawfully selling energy at three Adelaide shopping centres. Taplin did not hold either a license to sell energy as an authorised retailer nor an exemption. This is a breach of s 88 of the National Energy Retail Law and this was the breach set out in the Infringement Notices for the alleged unauthorised sale of energy.

AER Chair Paula Conboy noted that the AER works to ensure that all energy customers are afforded the protections available to them under the National Energy Law. She said:

‘“Exemptions provide customers with important protections. This includes requiring sellers to assist customers experiencing payment difficulties and to follow set processes before disconnecting a customer. These protections are fundamental and it is not acceptable that some customers may not be receiving them. The AER will continue to take action where businesses are not meeting these important obligations.”

Source: AER news item, Taplin Group penalised $60,000 for the alleged unauthorised sale of energy.

Compliance Quarter provides energy and compliance news on a regular basis. We are available to provide content and analysis for your business and exclusive use with your customers – contact us for more details.

More to explorer

Technicians installing photovoltaic solar panels on roof of house.

Compliance Quarter’s Submission to the AER’s Review of the Compliance Procedures and Guidelines

On 11 April 2024, Compliance Quarter put forward its submission on proposed changes to the AER Compliance Procedures and Guidelines. The AER is reviewing its Compliance procedures and guidelines, which set out the manner and form in which energy businesses in jurisdictions that have adopted the National Energy Retail Law must submit compliance information and data to the AER. We argue that there should be consideration of measures to incentivise early reporting of potential breaches. These may, for example, take the

person wearing foo dog costume

Obligations of Energy Retailers Regarding Best Offer Information

Energy retailers in Victoria have specific obligations under the Energy Retail Code of Practice to provide clear information to customers about their ‘best offer’ – that is, the plan that would minimize the customer‘s energy costs based on their usage history. The objective is to ensure small customers can easily understand whether they are on the retailer‘s best plan for them and how to access the retailer‘s best offer if not. One of the significant challenges in the energy sector (as in banking and elsewhere) is that customers

low angle photo of sydney opera house australia

Guide to the National Energy Retail Rules

The National Energy Retail Rules (NERR) are a set of rules that govern the sale and supply of electricity and gas by retailers to consumers in Australia, alongside the related National Energy Retail Law (NERL). The NERR came into effect on 1 July 2012 in Tasmania, the Australian Capital Territory, and the Commonwealth. South Australia followed on 1 February 2013, New South Wales on 1 July 2013, and Queensland on 1 July 2015. The NERR do not yet apply in

Leave a Reply

Your email address will not be published. Required fields are marked *