Every sales call reviewed.
Not just the ones you sample.
Guardian reviews your sales and service calls against the regulatory requirements that apply to energy businesses: explicit informed consent, required disclosures, hardship and life support obligations. Each call comes back as a pass or fail with the transcript passages that decide it.
Built in-house by Compliance Quarter · Backed by licensed specialists
A Guardian call report: pass or fail on each requirement, with the transcript passages that decide it.
Sampling misses breaches. Guardian doesn’t sample.
Manual QA listens to a handful of calls a month. The consent failure that becomes a regulator complaint is usually in the calls nobody heard.
Guardian checks calls against the obligations that apply to energy sales: explicit informed consent, reference price and pricing disclosures, cooling-off rights, hardship and life support handling. Results come back as pass or fail on each requirement with the relevant transcript quotes, so your team can coach agents on the exact words used, not a summary of them.
- Explicit informed consent: verified on every reviewed call, not asserted from a sample
- Required disclosures: reference price, pricing and cooling-off requirements checked call by call
- Hardship and life support: flags the calls where these obligations were triggered and how they were handled
- Pass or fail with evidence: transcript quotes attached to every finding
- Coaching, not just auditing: results feed straight into agent training and scripts
How teams use it
Connect your calls
Guardian takes your sales and service call recordings and transcribes them for review against the obligations that apply to your channel.
Get pass or fail results
Each call is assessed requirement by requirement. Failures come back with the transcript passages that caused them, ready to act on.
Fix the pattern
Use the reports to coach agents, tighten scripts and evidence your compliance monitoring to regulators, with specialists behind the tool when you need them.
Why Compliance Quarter
“Compliance Quarter has helped us navigate our business through the highly regulated energy landscape time and time again. I don’t know what I would do without them. Thanks for all your help.”
“An easy-to-use tool providing high-confidence answers to simple and complex questions about energy rules and codes across the NEM.”
See your own calls reviewed.
Book a live demo.
Tell us a little about your sales channels and volumes. We’ll show you Guardian running on real call scenarios, usually within one business day.
Prefer to talk it through?(02) 8001 6664
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