This morning we ran a webinar on Customer Hardship. A recording of the webinar is available to our clients via the Compliance HUB.
If you are not already a Compliance HUB client please get in touch.
Customer hardship – Electricity costs disproportionately affecting low-income households.
Over the past 10 years, the average electricity bill has gone up by 44 percent (adjusted for inflation) (ACCC preliminary report). Over the same period, real wages have only increased by 6 percent (ABS).
“There are some people who think the more loyal you are, the more you’ll get looked after, the lower price you get. “I’m afraid the reverse is true “The more loyal you are, very likely the more you’re paying.“- Rod Sims, ACCC.