Comprehensive On-Demand Compliance Training

Complete our comprehensive online and on-demand training by selecting from any of the courses below. Once you complete a course, you will be sent a certificate of completion.

New courses will be added from time to time, so be sure to come back. 

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Embedded Networks in Australia

Here we look at embedded network regulation in Australia. A course for those operating in as ENOs, ENMs, and authorised retailers

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Sales and Marketing in the Energy Industry

A comprehensive look at some of the key regulatory obligations when it comes to marketing and sales in the energy industry.

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Governance in the Energy Industry

Governance is a key part of compliance. Here we explain the key principles and how you can implement them in your business.

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Managing Customer Complaints

Managing customer complaints in the energy industry. A critical course for anyone who interacts with energy customers.

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An introduction to the Embedded Network Manager

A look at the role and function of the Embedded Network Manager.

An introduction to financial services licensing

A good introduction to the obligations of an AFS licence holder.

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Varying Customer Tariffs

A course for energy retailers on the process to be followed before varying a customer's tariff.


An Introduction to Compliance

A course covering the basics of Compliance. What is it, how do you implement a compliance program and how do you know if it is working?

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An introduction to Customer Hardship

Customer hardship is a key concern for retailers and regulators. Know the basics by completing this course.