Complete our comprehensive online and on-demand training by selecting from any of the courses below. Once you complete a course, you will be sent a certificate of completion.
New courses will be added from time to time, so be sure to come back.
Here we look at embedded network regulation in Australia. A course for those operating in as ENOs, ENMs, and authorised retailers
A comprehensive look at some of the key regulatory obligations when it comes to marketing and sales in the energy industry.
Governance is a key part of compliance. Here we explain the key principles and how you can implement them in your business.
Managing customer complaints in the energy industry. A critical course for anyone who interacts with energy customers.
A look at the role and function of the Embedded Network Manager.
A good introduction to the obligations of an AFS licence holder.
A course for energy retailers on the process to be followed before varying a customer's tariff.
A course covering the basics of Compliance. What is it, how do you implement a compliance program and how do you know if it is working?
Customer hardship is a key concern for retailers and regulators. Know the basics by completing this course.