Comprehensive On-Demand Compliance Training
Complete our comprehensive online and on-demand training by selecting from any of the courses below. Once you complete a course, you will be sent a certificate of completion.
New courses will be added from time to time, so be sure to come back.
Embedded Networks in Australia
Here we look at embedded network regulation in Australia. A course for those operating in as ENOs, ENMs, and authorised retailers
Sales and Marketing in the Energy Industry
A comprehensive look at some of the key regulatory obligations when it comes to marketing and sales in the energy industry.
Governance in the Energy Industry
Governance is a key part of compliance. Here we explain the key principles and how you can implement them in your business.
Managing Customer Complaints
Managing customer complaints in the energy industry. A critical course for anyone who interacts with energy customers.
An introduction to the Embedded Network Manager
A look at the role and function of the Embedded Network Manager.
An introduction to financial services licensing
A good introduction to the obligations of an AFS licence holder.
Varying Customer Tariffs
A course for energy retailers on the process to be followed before varying a customer's tariff.
An Introduction to Compliance
A course covering the basics of Compliance. What is it, how do you implement a compliance program and how do you know if it is working?
An introduction to Customer Hardship
Customer hardship is a key concern for retailers and regulators. Know the basics by completing this course.