Alinta Energy Pays Penalties

Share on facebook
Facebook
Share on google
Google+
Share on twitter
Twitter
Share on linkedin
LinkedIn

Energy retailer Alinta Energy has paid numerous penalty notices to the Essential Services Commission (ESC) for alleged breaches of Explicit Informed Consent obligations.

A retailer is prohibited from requesting the transfer of a customer without EIC. The alleged breach was that Alinta Energy’s agents failed to obtain EIC for customers who were then switched to Alinta Energy. According to reports in a newspaper the agents used false accents to pretend to be the customers in question.

This penalty highlights the importance of retailers having robust processes in place to prevent EIC breaches and fraud by agents. Even a verification call can be thwarted by a clever sales agent. As discussed elsewhere, retailers should pay careful attention to the incentive structures they use for sales. If a group of people are incentivised to obtain sales, it shouldn’t come as a surprise that some within that group resort to illegal or unethical means to obtain that incentive.

More to explorer

a high-voltage electricity pylons against blue sky and clouds power line electric post

New Rule from AEMC Allows Retailers to Defer Network Bills

The Australian Energy Market Commission (‘AEMC’) has just finalised a rule that will allow the majority of market energy retailers in Australia to defer network bills for 6 months. Here we explain this decision and what it means for retailers.

pylon

FCA proceedings commenced by the ACCC against Sumo

The Australian Competition and Consumer Commission (ACCC) has commenced proceedings in the Federal Court of Australia alleging that Sumo Power Pty Ltd (Sumo) made false or misleading representations to Victorian consumers in relation to its electricity plans.

I went through Compliance Quarter to get a privacy statement for my website. The process was very easy and the template that I received was customised to my needs.

Eve Barylka, Business Owner

Their communication was responsive and always clear. I would rate their service and quality of work higher if more than 5 stars was possible!

Steven Nelson, Business Manager