Protected: A revised Network Exemptions Guideline           

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ACCC report highlights challenges and opportunities for retail electricity market

In December 2023, the Australian Competition and Consumer Commission (ACCC) released its latest report on the National Electricity Market (NEM), covering the period from August 2022 to July 2023. The report examines the state of competition and consumer outcomes in the retail electricity market, the impact of the energy transition on the contract market and retailers’ ability to manage financial risk, and the need for reforms to improve the conditions for competition and deliver better outcomes for consumers. Key findings

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How to comply with the life support equipment registration rules

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Understanding Part 3 of the National Energy Retail Rules: Customer Hardship

Introduction The National Energy Retail Rules (NERR) are a set of rules that regulate the retail sale of electricity and gas to customers in those states that have adopted the national framework within the National Energy Market (NEM). The NERR aim to protect the interests of customers and promote efficient and competitive retail markets. The NERR cover various aspects of the retail relationship, such as contracts, billing, payment, disconnection, connection, metering and customer information. One of the key components of