Avoiding Compliance Atrophy: The Critical Role of Assurance Reviews for Growing Energy Retailers

Avoiding Compliance Atrophy: The Critical Role of Assurance Reviews for Growing Energy Retailers

AU Energy Compliance, NT Energy Compliance
As energy retailers expand their customer base and operations, ensuring ongoing compliance with regulatory obligations can become increasingly challenging. A key risk is "compliance atrophy" - where initially compliant documents, processes and systems slowly deteriorate and waste away over time if not regularly monitored and reviewed. What is compliance atrophy? Compliance atrophy is typically a result of documents, processes and systems being 'updated' or 'reworded' to reflect changes in focus for the business and input from other stakeholders including marketing and sales teams. Oftentimes, a business incorrectly assumes that provided that the original intent is retained, a document, process or system will remain complaint. That is not the case. In energy, and in other industries the regulatory framework is ultra specific in what it tells businesses to do. For example,…
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