Obligations of Energy Retailers Regarding Best Offer Information

Obligations of Energy Retailers Regarding Best Offer Information

AU Energy Compliance, Victorian Energy
Energy retailers in Victoria have specific obligations under the Energy Retail Code of Practice to provide clear information to customers about their 'best offer' - that is, the plan that would minimize the customer's energy costs based on their usage history. The objective is to ensure small customers can easily understand whether they are on the retailer's best plan for them and how to access the retailer's best offer if not. One of the significant challenges in the energy sector (as in banking and elsewhere) is that customers who sign up to offers do not necessarily shop around and end up paying more than they could pay elsewhere or even on a different product with the same provider. The 'best offer obligations' was an attempt to address this. This article is intended as a summary of the Victorian…
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