Identification of Customers Affected by Hardship: Rules and Steps for Retailers

Identification of Customers Affected by Hardship: Rules and Steps for Retailers

AU Energy Compliance
In the retail sector, particularly within the energy market, identifying customers experiencing hardship and providing appropriate assistance is not only social obligation but also a regulatory requirement. This article outlines the specific rules that apply generally to retailers and the steps they should take to assist customers facing hardship, as stipulated by the National Energy Retail Rules Version. Understanding Hardship in the Retail Context A retailer's customer hardship policy must include a clear description of the process for assessing the eligibility of a customer for its hardship program. This process is crucial as it determines which customers are in need of assistance. A challenge that is faced by consumers is the understandability of a retailer's hardship policy. Such policies seek to translate complex regulatory obligations into language that can be understood and…
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The Victorian Renewable Energy Condition (embedded networks)

The Victorian Renewable Energy Condition (embedded networks)

Embedded Networks, Victorian Energy
In response to an enquiry into embedded networks in Victoria, the Victorian government gazetted the 2022 General Exemption Order with new requirements for residential embedded network. Chief among those was the 'Renewable Energy Condition' that applies to any entity operating under the VR2 exemption. Let's delve into the specifics of when this condition applies, how it operates, and the implications for compliance. Anyone who proposes to rely on the VR2 exemption must ensure that they obtain independent legal advice- noting that this article is a summary and is not intended to be an exhaustive review of relevant compliance obligations. Applicability of the Renewable Energy Condition The renewable energy condition applies to new embedded networks with 10 or more residential customers. An embedded network is a private electricity network that serves multiple premises and is…
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