How to comply with the life support equipment registration rules

How to comply with the life support equipment registration rules

AU Energy Compliance
Introduction If you are a retailer selling energy to customers who require life support equipment, you need to be aware of your obligations under the National Energy Retail Rules (NERR). Life support equipment is any equipment that is needed to sustain or support the life of a person, such as oxygen concentrators, kidney dialysis machines, ventilators, and so on.  The NERR provides a definition of life support equipment. Customers who rely on such equipment are entitled to certain protections under the NERR, such as advance notice of planned interruptions, emergency contact numbers, and exemption from de-energisation. To provide these protections, you need to register the customer's premises as requiring life support equipment and keep your registration details up to date. You also need to obtain medical confirmation from the customer…
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Understanding Part 3 of the National Energy Retail Rules: Customer Hardship

Understanding Part 3 of the National Energy Retail Rules: Customer Hardship

AU Energy Compliance, Consumer
Introduction The National Energy Retail Rules (NERR) are a set of rules that regulate the retail sale of electricity and gas to customers in those states that have adopted the national framework within the National Energy Market (NEM). The NERR aim to protect the interests of customers and promote efficient and competitive retail markets. The NERR cover various aspects of the retail relationship, such as contracts, billing, payment, disconnection, connection, metering and customer information. One of the key components of the NERR is Part 3, which deals with customer hardship. Customer hardship refers to the situation where a customer is unable to pay their energy bills due to financial difficulties, such as unemployment, illness, family breakdown or other unforeseen circumstances. Customer hardship can affect anyone, regardless of their income, location…
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