Better Bills Guideline Version 2: What Retailers Need to Know

Better Bills Guideline Version 2: What Retailers Need to Know

AU Energy Compliance
The Better Bills Guideline (Version 1) was published on 31 March 2022 and set out requirements for energy retailers to prepare and issue bills to small customers. However, potential drafting ambiguities and concerns were raised by industry stakeholders regarding the calculation and publication of the better offer message on a customer's bill. In response, on 23 September 2023 the AER proposed amendments to the guideline in a draft Better Bills Guideline (Version 2), including clarifying the requirement for customer read estimates, aligning the better offer check and message requirements, and amending the commencement provisions following a rule change by the Australian Energy Market Commission (AEMC). The Australian Energy Regulator (AER) received additional feedback from stakeholders and made minor amendments to the guideline, these changes including stakeholder feedback have been further…
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