The AER’s Better Bills Guideline

The AER’s Better Bills Guideline

AU Energy Compliance
On 31 March 2022, the Australian Energy Regulator (AER) published the Better Bills Guideline.  The Guideline creates binding and enforceable obligations on energy retailers in respect of their preparation and issuance of energy bills for small customers. This article summarises some of the key obligations of the Guideline. For detailed instructions on how to implement and comply with the Guideline, please get in touch. From 4 August 2022, Subrule 25(1) of the National Energy Retail Rules will require energy retailers, in preparing and issuing bills to small customers, to comply with the Better Bills Guideline.  The Guideline allows energy retailers to implement the new billing requirements as set out in Parts 3 and 4 over a transitional period.  Retailers can choose to continue to comply with the bill content requirements in…
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