Australian Energy Regulator Releases the Results of its Latest Compliance Audits Under the National Energy Retail Law

Australian Energy Regulator Releases the Results of its Latest Compliance Audits Under the National Energy Retail Law

AU Energy Compliance
The Australian Energy Regulator (AER) has published results of its audits into Alinta Energy, Simply Energy, ReAmped Energy and Powershop with a focus on compliance with hardship and disconnection obligations.  The audit results provide important information to all energy retailers as to what is expected when it comes to compliance in these key areas.  The audit assessed the adequacy and effectiveness of compliance policies, procedures and systems in a number of key areas and assigned an overall grading of either adequate and effective, partially adequate and effective, or inadequate and ineffective. Simply Energy Simply Energy’s audit results contain a total of 12 findings and 12 recommendations.  The findings included: That a training matrix recording the training provided to agents had not been maintained;That the Simply Energy hardship policy had not…
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