Victorian Essential Services Commission Annual Report 2020-21 – Summary

Victorian Essential Services Commission Annual Report 2020-21 – Summary

AU Energy Compliance
On 17 November 2021, the Victorian Essential Services Commission (ESC) released its Annual Report for 2020-21 (the Report). The purpose of the Report is to provide an overview of the previous financial year (ending 20 June 2021), including what they did, how they performed on key goals, and what they plan to do in the future. Key highlights of 2020-21 There were a number of key issues discussed in the Report: COVID-19 - this had a big impact on the ESC and influenced their activities in a number of areas.   Some key directives they implemented included:         monitoring and reporting on customer and industry data in the energy and water industry to track the impact of the pandemicincreasing customer protections from disconnection, and protections for small businesses facing payment difficulties due to…
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