AER Calls for Energy Retailers to Focus on Support for Customers in Hardship

AER Calls for Energy Retailers to Focus on Support for Customers in Hardship

AU Energy Compliance
During COVID, we saw governments enacting laws to support people suffering financial hardship due to the pandemic. We saw this in relation to tenancy evictions and the like. Despite the emergence from lockdowns in several states, people are still doing it tough. Debt, for many people, is not easy to pay down. That position will not change soon. In a recent publication on its website, the Australian Energy Regulator (AER) has called on energy retailers to provide “better” support to customers in hardship. The AER released its Annual Retail Markets Report 2020/21 on 30 November (2021) and noted that despite the fall in retail energy prices for households for the year 20/21, energy debt had risen by 12%, and the amount of the debt of customers entering the various retailer’s…
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Electricity and Embedded Networks within Residential Parks in NSW

Electricity and Embedded Networks within Residential Parks in NSW

AU Energy Compliance
The New South Wales Government is currently reviewing laws that apply to residential and land lease communities. The Government notes that more than 35,000 people live in over 500 residential and land lease communities across New South Wales. The review focuses on the Residential (Land Lease) Communities Act 2013. This Act covers permanent sites in caravan and residential parks and sets out the rights and responsibilities of residents and park operators. A review is conducted every five years that considers how the legislation is working. Various parties have lodged submissions on the consultation paper that the New South Wales Government published. Embedded networks are specifically considered within the consultation paper. The consultation paper notes that part 7 of the Act regulates how and what an operator can charge for utility…
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