Simply Energy pays penalty for alleged wrongful disconnection

Simply Energy pays penalty for alleged wrongful disconnection

AU Energy Compliance
On 13 August 2021, the Essential Services Commission (Victoria) served a penalty notice on IPower 2 Pty Limited and IPower Pty Limited (trading as Simply Energy). The Penalty notice can be viewed here. Most energy providers are aware of the processes they must undertake before disconnecting a customer's energy supply. The Penalty Notice in this case cites a wrongful disconnection contravention within the meaning of s 54E of the Act: S54E (definitions) wrongful disconnection contraventionmeans a contravention referred to in section 54H(1)(c); Section 54E cites 54H(1)(c) identifies “conduct that requires compliance with the Energy Retail Code”. The Energy Retail Code itself at clause 118 states: Request for de-energisationIf a customer requests the retailer to arrange for de-energisation of the customer’s premises, the retailer must use its best endeavours to arrange for: de-energisation…
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