Alinta Energy improves systems and waives more than $1 million in customer debt following an AER investigation.

Alinta Energy improves systems and waives more than $1 million in customer debt following an AER investigation.

AU Energy Compliance
On 8 October 2021, the Australian Energy Regulator (AER) announced that, in response to an investigation, Alinta Energy have substantially improved its systems and was waiving more than $1 million in energy debt owed by more than 400 of its customers.  The outcome arose as a result of an investigation carried out by the AER into alleged non-compliance with Alinta Energy’s obligations with respect to vulnerable customers and its hardship program. The AER was concerned that during the period September 2019 to March 2020, Alinta Energy may have required vulnerable customers to make upfront payments or to seek financial counselling in circumstances where it should have offered those customer’s access to payment plans or assistance under Alinta’s hardship program.  Furthermore, the AER alleged that in some cases Alinta Energy had wrongfully…
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