Opportunity to shape energy bills of the future

Opportunity to shape energy bills of the future

AU Energy Compliance
On 2 September 2021, the AER made a call for submissions on issues that will inform the AER Bill Contents and Billing Requirements Guideline (Guideline). Submissions are due by Wednesday, 22 September 2021. The purpose of the Guideline is to provide retailers with guidance on preparing and issuing bills to make it easier for residential and small customers to understand billing information. The new Guideline will be published by 1 April 2022, and compliance will be mandatory for all retailers. Changes resulting from Guideline will appear on consumer bills from August 2022. The Guideline development process has been informed by industry research. The AER, in collaboration with the Behavioural Economics Team of the Australian Government (BETA) has released new consumer insights and research about consumer billing comprehension, preferences and behaviours.…
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