AER Life Support Registration Guide – A Good Reminder

AER Life Support Registration Guide – A Good Reminder

AU Energy Compliance
On 1 August 2021, the new obligations regarding life support came into effect. These obligations were made pursuant to a rule change published by the AEMC in February 2021. The aim of the new rules is to clarify the responsibilities between retailers and distributors to ensure the accuracy of life support registers. The AER has now published an 11 page guide (the Guide), which although has no legal force, provides information on the following areas: the customer registration process;the deregistration of life support customers;the obligation to share information; andthe obligation to keep and maintain a register and record of life support requirements. Registration Process The Guide provides a breakdown of the life support registration process which is split into: (i) customer notification, (ii) medical confirmation, (iii) deregistration, (iv) information sharing…
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ESC Review of the Payment Difficulty Framework

ESC Review of the Payment Difficulty Framework

AU Energy Compliance
In January 2019, the payment difficulty framework commenced in Victoria to ensure that disconnection for non-payment is a last resort and that vulnerable customers are supported to pay for their energy usage. After two years of operation, the payment difficulty framework remains the most stringent customer protection framework in the country and has been considered a success by the Essential Services Commission (ESC). Now the ESC has commenced a review to evaluate and assess the operation of the framework in meeting its objective. The ESC does not intend for the review to result in significant reforms to code obligations or to revisit the underlying rationale of the framework. Rather, the ESC seeks to provide more actionable guidance on the framework. The aim of the review is to: Identify issues with…
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Opportunity to shape energy bills of the future

Opportunity to shape energy bills of the future

AU Energy Compliance
On 2 September 2021, the AER made a call for submissions on issues that will inform the AER Bill Contents and Billing Requirements Guideline (Guideline). Submissions are due by Wednesday, 22 September 2021. The purpose of the Guideline is to provide retailers with guidance on preparing and issuing bills to make it easier for residential and small customers to understand billing information. The new Guideline will be published by 1 April 2022, and compliance will be mandatory for all retailers. Changes resulting from Guideline will appear on consumer bills from August 2022. The Guideline development process has been informed by industry research. The AER, in collaboration with the Behavioural Economics Team of the Australian Government (BETA) has released new consumer insights and research about consumer billing comprehension, preferences and behaviours.…
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