
AER’s Annual compliance and enforcement report 2020-21
A report published by the AER highlights the range of enforcement activities undertaken during 2020-21 and serves as a clear warning to energy retailers of the importance of ensuring compliance with the Rules and Laws. Source: AER's Annual compliance and enforcement report 2020-21 The AER has highlighted actions relating to failures by energy retailers in areas including wrongful disconnection, failure to provide life support protections to vulnerable customers, and failure to meet timeframes for installing and repairing meters used to calculate customers’ energy bills. Highlights from the report include energy businesses paying a total of $3.8 Million in civil penalties as part of resolutions to litigation commenced by the AER and a further $960,000 being paid in infringement notices for alleged breaches of the Laws. Source: AER's Annual compliance and…