AER’s 2021 to 2022 Compliance and Enforcement Priorities: Consumer Protection

AER’s 2021 to 2022 Compliance and Enforcement Priorities: Consumer Protection

AU Energy Compliance
#NECF, #Retailers, #ExemptOperators On 23 June 2021, the Australian Energy Regulator (AER) released five compliance and enforcement priorities for 2021 to 2022 with a major focus on protecting energy consumers. The AER Chair, Clare Savage, said that the AER will be monitoring retailers to ensure that they identify residential customers in financial difficulty and offer appropriate payment plans to those consumers who need assistance as one of the five key priorities. Commenting further, Clare Savage noted, "Throughout the COVID-19 pandemic the AER has monitored consumer debt levels as well as the number of consumers that are in retailer hardship policies or have payment plans. It is concerning to see that while debt levels have increased, the number of consumers with payment plans or existing retailer hardship programs has not." The…
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