AER’s 2021 to 2022 Compliance and Enforcement Priorities: Consumer Protection

AER’s 2021 to 2022 Compliance and Enforcement Priorities: Consumer Protection

AU Energy Compliance
#NECF, #Retailers, #ExemptOperators On 23 June 2021, the Australian Energy Regulator (AER) released five compliance and enforcement priorities for 2021 to 2022 with a major focus on protecting energy consumers. The AER Chair, Clare Savage, said that the AER will be monitoring retailers to ensure that they identify residential customers in financial difficulty and offer appropriate payment plans to those consumers who need assistance as one of the five key priorities. Commenting further, Clare Savage noted, "Throughout the COVID-19 pandemic the AER has monitored consumer debt levels as well as the number of consumers that are in retailer hardship policies or have payment plans. It is concerning to see that while debt levels have increased, the number of consumers with payment plans or existing retailer hardship programs has not." The…
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Energy Legislation Amendment (Energy Fairness) Bill 2021 – The Breakdown

Energy Legislation Amendment (Energy Fairness) Bill 2021 – The Breakdown

Uncategorized
#Victoria, #Exemptsellers The Energy Fairness Bill tabled in the Victorian Parliament in late May 2021 has been in development for almost three years. If passed, we will see the most significant changes to the Electricity Industry Act 2000 (Vic) (Act) since the introduction of Division 5A of Part 2 (small scale solar generation).  Below, we provide a breakdown of the key elements of the bill for energy retailers operating in Victoria - hint: these regulations will not align Victoria more closely with the National Energy Customer Framework (NECF). We also highlight some key areas of concern with respect to the legislative drafting which should be explored and addressed prior to implementation.   Imprisonment Despite what some have been led to believe, we are confident that no employee of a retailer will…
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