AER: The Final Statement of Expectations

AER: The Final Statement of Expectations

AU Energy Compliance
On 24 March 2021, the Australian Energy Regulator (AER) announced that it had extended its COVID-19 energy protections for a limited time. The AER's original Statement of Expectations was introduced at the start of the pandemic in March 2020. The Statement of Expectations has been updated a total of four times and applies to households and small businesses in Queensland, New South Wales, Australian Capital Territory, South Australia, and Tasmania. The Statement of Expectations sets out the expectations that the AER has with respect to how energy businesses deal with small business and residential customers who are potentially impacted by the coronavirus pandemic. The expectations include that all residential and small business customers who indicate that they may be in financial stress, be offered a payment plan or a hardship…
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AER’s audit: Provision of timely and accurate information

AER’s audit: Provision of timely and accurate information

AU Energy Compliance
The Australian Energy Regulator has released the results of its latest compliance audits looking at the provision of timely and accurate information. The audits in question looked at compliance by EnergyAustralia, M2 Energy, Red Energy and 1st Energy pursuant to Section 282 of the National Energy Retail Law. The audit covered reporting activities for the 1 October to 31 December 2019 reporting period. The audits identified a number of areas in which the audited businesses could improve how they prepare, present, and report performance data to the Australian Energy Regulator (AER). Both retailers and distributors must establish and implement policies and procedures to enable them to effectively monitor compliance with the National Energy Retail Law and the National Energy Retail Rules. One such requirement is found within Section 282 of…
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