The AER’s Compliance Priorities 2020-2021 – The AER publishes what penalties retailers have paid

The AER’s Compliance Priorities 2020-2021 – The AER publishes what penalties retailers have paid

AU Energy Compliance
In the mid-year compliance and enforcement update, the AER demonstrated that there has and will be a tighter focus on the compliance of retailers and distributors. Between July and December of 2020, a total of $4.38 million was paid in penalties, of which $3.8 million was paid as a result of court decisions and $580,000 as a consequence of direct infringement notices. Prioritites The AER has clearly stated their enforcement priorities for 2020-2021. These are: Financial difficulties and hardshipLife support equipmentSupporting transition to metering contestabilityEnsuring provision of accurate and timely information to the AER and AEMO Wrongful disconnection for customers facing financial difficulties or hardship The AER reinforced their position that customers in financial difficulty must not be disconnected and must be offered access to affordable payment plans and hardship…
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