Retailer-initiated de-energisation of premises –small customers

Retailer-initiated de-energisation of premises –small customers

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Currently, retailers are not disconnecting small customers as the world faces COVID. This is largely as a result of the AER publishing a statement of expectations. You can read more about the AER's statement of expectations here. Today we are looking at the rules applicable to retailer de-energisations of small customers (specifically in NECF under Retail Rules, Part 6, Divisions 1 and 2, Rules 107(2) and 116(1)). We focus below on disconnection for non-payment and note that additional or different obligations apply to disconnection for other reasons (such as the disconnection of a move-in or carry over customer or for the illegal use of energy). Responsibility for compliance Energy retailers are responsible for compliance with the National Energy Retail Rules and the National Energy Retail Law. The Retail Law requires…
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