Retailer Billing Rule Change

Retailer Billing Rule Change

AU Energy Compliance
The AEMC has released a consultation paper on the ‘Bill contents and billing requirements’ Rule Change Request made by the Federal Energy Minister Angus Taylor earlier this year. In broad terms, the Minister’s proposal is to replace the prescriptive rules-based approach to regulating the content of customer bills with a principles-based approach. The idea is for the general principles proposed by the Minister to be captured by a guideline developed by the Australian Energy Regulator (AER). Why the change? The Federal Government is concerned that energy bills have become too complex and information heavy, resulting in poor customer experience. It has been suggested that while most retailers technically comply with the current prescriptive content requirements under Rule 25, their bills are not necessarily presented in a customer friendly way. New…
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Remote disconnection and re-energisation in New South Wales

Remote disconnection and re-energisation in New South Wales

Uncategorized
The New South Wales Minister for Energy and Environment Matthew Kean MP has extended, by way of regulation, the prohibition on remote disconnection and re-energisation until 1 October 2020. The prior prohibition was to expire on 1 September 2020. You can view the regulation here: https://www.legislation.nsw.gov.au/view/pdf/asmade/sl-2020-508 the short nature of the extension is notable and is probably a result of the New South Wales government being distracted by the coronavirus and not being in a position to fully consider whether or not remote disconnection and re-energisation should continue to be prohibited. We will continue to monitor this space and advise our clients accordingly.
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Victoria’s New Reform Package supporting consumers throughout the COVID pandemic

Victoria’s New Reform Package supporting consumers throughout the COVID pandemic

Uncategorized
The Essential Services Commission (Victoria) has published its final decision on ‘supporting energy customers throughout the coronavirus pandemic.’ The final decision includes an initial temporary package of reforms that will take effect from 1 October 2020 and will last for six months until 31 March 2021. The commission notes that it has the discretion to extend this timeframe if required and if in the long-term interests of Victorian consumers. The package of reforms is summarised below and interested parties can review the final decision here: https://www.esc.vic.gov.au/sites/default/files/documents/supporting-energy-customers-through-coronavirus-pandemic-final-decision-20200824.pdf Need for change The commission has been monitoring the consequences of coronavirus on energy consumers and this has led to the decision that additional reform is required: Based on the evidence available to us since the start of the pandemic, we consider there is…
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The basic ingredients of a successful compliance program

The basic ingredients of a successful compliance program

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We have been operating Compliance Quarter for over three years now and one of the key components of our service offering is the outsourced Compliance Manager role that we provide to several businesses operating in highly regulated industries. Providing the outsourced Compliance Manager role gives us the ability to benchmark businesses when it comes to compliance. The outsourced Compliance Manager role also helps us understand when a business is likely to face compliance issues into the future. When it comes to determining whether a business will or will not be compliant, there are some very basic metrics that determine success. What is a compliance culture? The most critical aspect of compliance is a compliant culture. What this means is that an organisation’s staff must value compliant and ethical conduct. Compliance…
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