Retailer Obligations: End of Fixed Term Benefit

When an energy retailer offers a fixed-term benefit it must follow a prescribed process prior to the expiry of that period to ensure that its customers are not taken by surprise by the end of the benefit period. What is a fixed benefit? A fixed benefit is a benefit or advantageous picture of a product that expires after a specific period of time. Examples given by the AER include the following:  15% guaranteed discount off usage charges for 12 months. At the end of 12 months, the customer’s discount will change to a 10% guaranteed discount. 15% off usage charges for 12 months, if a customer pays on time. At the end of 12 months, the customer will no longer receive a pay on time discount. 15% guaranteed discount off…
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