NERR in depth: Deemed Supply

NERR in depth: Deemed Supply

AU Energy Compliance
Under the National Energy Customer Framework there are two types of contracts: a market retail contract, being a contract that is negotiated, and a standard retail contract, in effect a default contract governing the supply of electricity where no market contract is in place. Energy may be supplied under a market retail contract or a standard retail contract. Energy may also be supplied under what is known as a deemed supply arrangement. Deemed supply is governed by Division 9 of the National Energy Retail Law (NERL). Where a deemed supply arrangement exists, the terms and conditions of a deemed customer retail arrangement are the terms and conditions of the retailer's standard retail contract and the prices are the retailer’s standing offer prices. In most cases, a consumer moving into new…
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NERR in depth: Disclosure obligations of retailers

NERR in depth: Disclosure obligations of retailers

AU Energy Compliance
We have previously written about the requirements for pricing disclosure when it comes to energy retailers. Disclosure is a key obligation and forms the basis of the subsequent contractual relationship between and energy customer and retailer. For those retailers operating in jurisdictions that have adopted the National Energy Customer Framework, additional disclosure obligations are found in rules 63 and 64 the NERR. Rule 63 provides that required information given to a customer before the formation of a market retail contract may be provided electronically, verbally, or in writing so long as it is also provided in a single written disclosure statement after the formation of the contract. Rule 63 further provides that where information is simply provided after the formation of a market retail contract, it must be provided in…
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