Release of New AER Life Support Registration Guide

Release of New AER Life Support Registration Guide

AU Energy Compliance
AER has just released a new Life Support Registration Guide (the Guide) ahead of the commencement of the new Life Support National Energy Retail Rules (NERR) on the 1 February 2019. This update summaries the new registration guide and what retailers need to do to comply with it. By Dr Drew Donnelly, Compliance Quarter.  1.The New Life Support Rules The new rules: provide customers with life support protections from the time they inform their retailer or distributor that they rely on life support equipment until they are deregistered; require the registration process owner (the retailer or distributor contacted by the customer) to: * notify customers of their rights and obligations under the life support rules; * follow a prescribed process for obtaining medical confirmation of customer eligibility to be on…
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